Refund policy

Return & Refund Policy

At Flora Jewelz, customer satisfaction is important to us. Please read our policy carefully before placing an order.

Returns & Exchanges

Due to hygiene and safety reasons, we do not accept returns or exchanges on jewellery items once delivered.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us within 24 hours of delivery.

To process your request, kindly provide:
* An unboxing video (mandatory)
* Clear photos of the product received
* Your order details

Without an unboxing video, claims for damaged, missing, or incorrect items may not be accepted.

Refunds

Refunds will only be issued if:
* The product received is damaged or defective, or
* An incorrect item was delivered and a replacement is unavailable.

Approved refunds will be processed within 5–7 business days to the original payment method.

Non-Refundable Situations

Refunds will not be provided for:
* Change of mind after purchase
* Incorrect address provided by the customer
* Delays caused by courier partners
* Normal wear and tear of the product

For any assistance, please contact us via Instagram @flora_jewelz or email us florajewelz0102@gmail.com at your registered support email.

💖 Thank you for shopping with Flora Jewelz. ✨